FAQs
What types of cleaning products do you offer?
SmartCleanTools specializes in innovative cleaning solutions designed to enhance the efficiency of household chores. Our product range includes the Electric Scrubber, which features interchangeable heads for versatile cleaning, and the Folding Home Mini Cleaning Mop, known for its convenient storage and portability.
How do I use the Electric Scrubber effectively?
The Electric Scrubber is designed for ease of use. To achieve optimal results, select the appropriate interchangeable head for your cleaning task, ensure the device is charged, and apply gentle pressure while moving the scrubber in a circular motion over the surface. This method maximizes cleaning efficiency while minimizing effort.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return. Contact info@smartcleantools.com to ask about the return.
How can I contact customer support?
Customer support can be reached via email at info@smartcleantools.com. Our team is available to assist you with any inquiries or issues regarding your order or products.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Do you offer international shipping?
Yes, SmartCleanTools offers international shipping. Shipping costs and delivery times may vary based on the destination. Please check the shipping options at checkout for specific details related to your location.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What should I do if my product arrives damaged?
If your product arrives damaged or defective, please inspect the item upon reception and contact us immediately at info@smartcleantools.com. We will evaluate the issue and provide a solution to ensure your satisfaction.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please contact us for clarification.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.